Know What’s Covered in an Auto Insurance Claim After Crashes

Editor: Diksha Yadav on Jun 10,2025

When you're in a car accident, your first thoughts might generally concern safety, injury, and damage to your vehicle. But once you properly assess the accident situation, your thoughts become more narrowed to one question: What is covered in an auto insurance claim because of the accident? 

Knowing how much of your auto insurance claim coverage is included helps avoid unpleasant surprises during an already turbulent time. Understanding your policy details is essential to navigating the process of making a claim, whether dealing with a purposeful fender bender or a horrible crash.

This guide will outline what your auto insurance policy is most likely to cover due to an accident, based on the coverage outlined in your policy and amendments based on fault and the exact situation in which you file a claim. In addition to the core outline of coverage, we can discuss topics such as collision vs. widespread claim coverage, the nuances of filing an uninsured motorist claim, what would include temporary rental car coverage, the impact of a deductible on the claim, and the outline of the auto claim process for determining total loss.

1. The Basics of Auto Insurance Claim Coverage

Auto insurance policies can be like snowflakes: no two are exactly alike. Most policies look the same because they incorporate the same types of coverages. What your insurer will pay for after an accident depends on the types of protection you have. Here are the basic components:

a. Liability Coverage

Liability insurance protects you from damage and injuries you cause to others when you are found to be at fault in an accident.

  • Bodily Injury Liability: covers payment for medical bills, lost wages, and legal fees regarding injuries to another party when you are at fault.
  • Property Damage Liability: covers payment for repairing or replacing another party's vehicle or property.

Not Covered: Any injuries to you or damage to your vehicle.

b. Collision Coverage

This comes into play when repairing or replacing your vehicle, regardless of fault, and is especially useful in single-car accidents or with uninsured motorists.

Covered:

  • Collisions with another vehicle
  • Collisions with stationary objects (poles, fences, trees)
  • Rollover accidents

Deductible Applies: You must pay a set dollar amount ($500 or $1,000) before the insurance pays the remaining cost.

c. Comprehensive Coverage

This is coverage for damage to your vehicle that is not caused by a collision. When your vehicle is stolen, vandalized, or damaged by an act of God, this is your source of coverage.

Events included:

  • Theft
  • Fire
  • Hail/flood
  • Animal collision (hitting a deer)

Understanding the difference between collision and comprehensive claims coverage is essential. Collision refers to damage incurred by impact, while comprehensive relates to everything not involving a vehicle.

2. Medical and Personal Injury Protections

a. Medical Payments Coverage (MedPay)

Covers medical expenses for you and your passengers after an accident, regardless of fault.

b. Personal Injury Protection (PIP)

Available in "no-fault" states, PIP expands coverage to lost income, rehabilitation, and essential services like childcare if you're injured.

These help avoid disputes while waiting for the fault to be established and lawsuits to be resolved.

3. Uninsured and Underinsured Motorist Coverage

a. Uninsured Motorist Coverage (UM)

UM protects you if a driver hits you without insurance. It can cover both property damage and medical expenses.

b. Underinsured Motorist Coverage (UIM)

It applies when the at-fault driver's insurance isn’t enough to cover your losses entirely.

Uninsured motorist claim steps generally include:

  1. Filing a police report
  2. Gathering witness statements
  3. Notifying your insurer immediately
  4. Providing supporting documents (photos, bills, etc.)

4. Rental Car and Towing Coverage

a. Temporary Rental Car Coverage

If your car is in the shop, this optional add-on pays for a rental car during repairs.

Important Notes:

  • Coverage may be capped (e.g., $30/day up to $900 total).
  • Requires that your car repair claim be approved.

b. Towing and Roadside Assistance

Often bundled with comprehensive coverage, this helps cover towing, battery jumpstarts, and flat tire assistance.

Could you verify the mileage limit and reimbursement rates in your policy?

5. Deductibles and Their Impact on Your Claim

Your accident claim deductible impact cannot be overstated. Here’s how it works:

  • If your collision repair costs $3,000 and your deductible is $1,000, your insurer pays $2,000.
  • Choosing a higher deductible lowers your monthly premium but increases out-of-pocket costs during a claim.

Tip: Choose a deductible you can afford in an emergency.

6. Total Loss and Vehicle Value Payouts

insurance agent checking the accidental parts of car

If your vehicle is deemed "totaled," meaning repairs cost more than the car’s worth, your insurer follows the auto claim total loss process.

a. How It Works:

  1. The insurer assesses your car's Actual Cash Value (ACV).
  2. Deduct your deductible.
  3. Pays you the remainder.

b. Gap Insurance

If you’re still paying off an auto loan, gap insurance covers the difference between what you owe and the car’s ACV.

Without gap insurance, you may be left paying off a loan for a car you no longer have.

7. Optional Coverages That May Help After an Accident

Auto insurance is customizable. Consider these helpful add-ons:

  • Accident Forgiveness: Keeps your premium from increasing after your first at-fault accident.
  • New Car Replacement: Instead of ACV, you receive the cost of a brand-new equivalent car.
  • OEM Parts Coverage: Ensures manufacturer parts are used in repairs rather than cheaper aftermarket parts.

Evaluate these extras based on your car’s age, value, and how often you drive.

8. What to Expect During the Claims Process

After an accident, follow these steps to make the process smooth:

Step 1: File a Claim Promptly

Please let your insurer know online, through a mobile app, or by phone. Most require immediate or timely reporting.

Step 2: Submit Documentation

Include:

  • Police report
  • Photos of damage
  • Medical records (if applicable)
  • Receipts for out-of-pocket expenses

Step 3: Claims Adjuster Review

An adjuster will assess vehicle damage, interview witnesses, and estimate costs.

Step 4: Repairs or Reimbursement

Once approved:

  • You can use an insurer-approved repair shop or one of your choice.
  • Payments may go directly to the shop or to you.

Claims typically resolve in 2–4 weeks, but more complex cases may take longer.

9. Common Pitfalls to Avoid in Auto Insurance Claims

Here are critical mistakes that could affect your payout:

  • Delaying the claim: Time-sensitive evidence (like dashcam footage or witness memory) can disappear.
  • Not documenting damage: Always take clear photos and notes immediately.
  • Failing to read your policy: Many issues arise from misunderstanding coverage limits or exclusions.

Being proactive helps you avoid delays, denials, or underpayments.

Final Thoughts: Be Prepared Before You Need to Be

Accidents are very stressful, but handling your auto insurance claim coverage does not have to be. The best way to plan and protect yourself is to review your policy before filing a claim, like riding a bicycle and ensuring your tires are inflated and properly balanced. Depending on your policy, it is essential to understand how collision vs. comprehensive claim coverage will apply to your claim, how your accident claim deductible impact may affect your payout, and, for auto claims, if your policy provides any temporary rental car coverage or assists you in the total loss process.

Please talk to your insurance provider directly to clear up any gray areas, add applicable endorsements, and review your policy every year, like all the other plan reviews you need to conduct. With some forethought and preparation, you can help remove the tick from a complicated claim situation.


This content was created by AI